Social Media Strategy + Community Management
[ACD] Beth Borum
[CW] Ryan Muldoon, Brian Burton
[GD] Bryce Paught
Overview
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As one of Smithfield’s largest and most recognizable ‘core’ brands, Farmland Foods needed to reposition their identity and voice across organic social media in order to truly reach and engage with its target audience: Midwestern moms (25-54) in crowded categories.
Question(s) To Answer
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While dialing up brand values and respecting scope, how can we work to build organically engaged audiences on Facebook and Instagram when audiences have polar demographics and content affinities?
My Role​
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As social media manager, I established Farmland's organic social media strategy, including:
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Research, ideation, strategy, construction, visual curation, and optimization of organic and paid social content strategies
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Scheduling, publishing, and monitoring engagement
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Monthly content calendars, creative briefings, and analytics reporting/analysis
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Social listening (manual and automated)
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Hashtag strategies
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Competitor reporting and audits
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Identification of success metrics and innovative approaches
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Ongoing secondary and primary research utilizing:
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Primary: Facebook groups, subreddits, and forums
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Secondary: Nielsen, IRI sales data, Google Analytics, Sprout Social, social listening tools: RivalIQ, Cision, Hashtagify, RiteTag, Moz, Buzzsumo, etc.
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Served as singular community manager for Farmland, triaging specific customer service requests to a contact at Smithfield Foods.
Measuring Success Cross-Channel
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Reframing an online presence after misaligned virality is no small task. Which is why I was pleased to report we increased Impressions on Instagram by 146% despite executing only three paid posts.
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42 million Impressions​
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180.2k Engagements ​
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70.8k Link Clicks.
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Our goals of increasing awareness and brand recognition are captured in this metric but must be analyzed alongside Engagement Rate per post. ​
Why? Because it accounts for both post volume and audience size, making it our truest measure of social content's resonance.
Results by Channel

Facebook ​
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Organic posts earned engagement rates 3x the rates of paid posts
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Instagram​
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Increased Impressions by 146%
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Organic posts earned engagement rates 4x the rates of paid posts